How involved are your staff?

Are they proud of working with your organisation? Do they speak positively about your services and products? Will they go the extra mile for you and your customers? In Involved Employees we look at what gets in the way of people thriving on their work and how to fix this. Get involved at involved employees.com or contact us at involved@ergoclear.com

Tuesday, 20 November 2007

Telecoms – who delivers quality customer service?

It is a vicious circle, poor customer service comes from poor staff involvement which generates further poor customer service. And in an industry that’s trained to be responsive to customer needs — telecoms — it is actually telecoms staff who are suffering the most. More here
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Chris Markham is Communications Partner with Ergo Consulting fighting the employee ‘involvement gap’ going beyond the ‘once a year, tick in the box’ staff survey. Get involved: visit involved employees.com