How involved are your staff?

Are they proud of working with your organisation? Do they speak positively about your services and products? Will they go the extra mile for you and your customers? In Involved Employees we look at what gets in the way of people thriving on their work and how to fix this. Get involved at involved employees.com or contact us at involved@ergoclear.com

Tuesday, 30 October 2007

If you want to improve customer experience don’t just focus on customers

When North West Airlines ran a turnaround programme, they fully involved employees. NWA developed over 60 employee involvement teams to get direct in put from colleagues on the best ways to improve customer service. Does 153% improvement in profits speak for itself? More here.
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Chris Markham is Communications Partner with Ergo Consulting fighting the employee ‘involvement gap’ going beyond the ‘once a year, tick in the box’ staff survey. Get involved: visit involved employees.com