What do you do when your organisation comes absolute last in a Best Places to Work government index? Whatever your solution, it had better be fast and radical if you want to keep your customers or funding. That’s exactly what Steven Preston of US Small Business Association did. Steve used an involving approach, committed to staff training (i.e. spent money not just talked about it), visited the network’s many sites, and held meetings where he kicked out the mangers and gave staff a chance to speak freely and directly to him. When staff involvement plummets do you make it easy to hear contentious staff views or do hide in your office? More here.
How involved are your staff?
Are they proud of working with your organisation? Do they speak positively about your services and products? Will they go the extra mile for you and your customers? In Involved Employees we look at what gets in the way of people thriving on their work and how to fix this. Get involved at involved employees.com or contact us at involved@ergoclear.com
Monday, 14 January 2008
Chris Markham is Communications Partner with Ergo Consulting fighting the employee ‘involvement gap’ going beyond the ‘once a year, tick in the box’ staff survey. Get involved: visit involved employees.com
Labels
- Absence management (2)
- Bright ideas (22)
- Communication (1)
- Counterproductive work behaviour (1)
- Customer service (1)
- Disengagement (10)
- Effective management (34)
- Environment and productivity (1)
- financial returns on involvement (4)
- Involvement tools (1)
- Outsourcing (1)
- Performance management (1)
- Personality (1)
- Psychological contract (1)
- Recruitment and selection (2)
- Staff and community involvement (1)
- Staff surveys (1)
- Younger workers; (1)