If you crave a more involved workforce here is an idea so simple it will hurt that you are not already doing it. It works because your staff get to own the ideas they generate.
1. Ask one of your staff members to generate one new idea for improving customer service
2. Support your employee to implement the idea
3. Take customer feedback
4. Review the effect of this customer feedback on your employee
Now that you have done this with one employee, roll out this programme. By the end of 2008 you could have thousands of improved customer processes and outstanding levels of employee involvement. More here
How involved are your staff?
Are they proud of working with your organisation? Do they speak positively about your services and products? Will they go the extra mile for you and your customers? In Involved Employees we look at what gets in the way of people thriving on their work and how to fix this. Get involved at involved employees.com or contact us at involved@ergoclear.com
Chris Markham is Communications Partner with Ergo Consulting fighting the employee ‘involvement gap’ going beyond the ‘once a year, tick in the box’ staff survey. Get involved: visit involved employees.com
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- Absence management (2)
- Bright ideas (22)
- Communication (1)
- Counterproductive work behaviour (1)
- Customer service (1)
- Disengagement (10)
- Effective management (34)
- Environment and productivity (1)
- financial returns on involvement (4)
- Involvement tools (1)
- Outsourcing (1)
- Performance management (1)
- Personality (1)
- Psychological contract (1)
- Recruitment and selection (2)
- Staff and community involvement (1)
- Staff surveys (1)
- Younger workers; (1)