Involving employees increases trust in the public sector

There is a proven link between Staff Satisfaction — Client Satisfaction — Bottom Line Profit in the private sector according to Ralph Heintzman and Brian Marson but what about Engaged Employees — Citizens—Service Satisfaction — Trust and Confidence in Institutions in the public sector? Heintzman and Marson believe improved employee involvement, increases public satisfaction and trust. And what do we need to get our staff involved?

1. Support for the goals and mandate of the organization
2. Effective leadership and management
3. Supportive colleagues and work unit
4. Tools, authority and independence to do the job?

Does this sound familiar? So why are we not making it our top priority? More here