According to Leigh Buchanan of the Harvard Business Review it takes just three things to get a 57% increase in discretionary effort or “willingness to exceed duty’s call”. Not surprisingly this kind of extra involvement brings financial and customer benefits to the organisations that can invoke it. So what do you need to do to gain this kind of involvement?
1. Show each staff member just how important they are to the organisation’s success
2. Offer multiple opportunities for staff to contribute and reward their contributions
3. Be a good and credible organisation that they can believe in.
So now you have the answers, what’s stopping your team from getting involved? More here
