Unless you are prepared to involve your staff in taking action and delivering solutions to the issues raised. If you don't believe me, there is a long list of other survey specialists lining up to agree:
“… some survey practitioners would argue strongly (e.g., Church and Waclawski, 1998; Hinrichs, 1996; Kraut and Saari, 1999) that there is a critical sixth step – taking action – which is in fact a requirement for an effective organisational survey process. This sixth element concerns the extent to which changes in the organization are made as a direct result of the data obtained. Given that there are fixed costs associated with survey research in organizations and that employee expectations regarding outcomes are raised by conducting the effort in the first place, it is both ethically responsible and imminently practical to use the data obtained. At the very least inaction must be explained.” [my emphasis]
Rogelberg, Steven G. Handbook of Research Methods in Industrial and Organizational Psychology, Malden, Mass.; Oxford : Blackwell, 2002. P143
How involved are your staff?
Are they proud of working with your organisation? Do they speak positively about your services and products? Will they go the extra mile for you and your customers? In Involved Employees we look at what gets in the way of people thriving on their work and how to fix this. Get involved at involved employees.com or contact us at involved@ergoclear.com
Tuesday, 12 February 2008
Chris Markham is Communications Partner with Ergo Consulting fighting the employee ‘involvement gap’ going beyond the ‘once a year, tick in the box’ staff survey. Get involved: visit involved employees.com
Labels
- Absence management (2)
- Bright ideas (22)
- Communication (1)
- Counterproductive work behaviour (1)
- Customer service (1)
- Disengagement (10)
- Effective management (34)
- Environment and productivity (1)
- financial returns on involvement (4)
- Involvement tools (1)
- Outsourcing (1)
- Performance management (1)
- Personality (1)
- Psychological contract (1)
- Recruitment and selection (2)
- Staff and community involvement (1)
- Staff surveys (1)
- Younger workers; (1)