Your loudest supporters

But your own staff can also be your noisiest detractors as American Airlines’ CEO Gerard Arpey found this week. Pilots told him that cost-cutting “has resulted in an under-staffed airline that can't dependably serve its passengers.”
Here’s the radical idea. Instead of running a programme of standard employee conferences why not find out the views of employees through quality research then involve them in the solution. Employees complained that management receives compensation “which leads the industry” while their pay and benefits are cut.
What Arpey could have said is: we have to continue to pay management leading rates because otherwise they will defect to other airlines. This is not the case with pilots who have fewer options. Given that background what would you (the employees) do about saving money and maintaining delivery? Would their responses have been better for the business and better received? I personally think so. What’s your radical response to employee involvement? More here