Pamela Anderson says ...

“Focusing on our people is woven in to our DNA and is core to our overall success.” I suspect it was not Pamela Anderson, the star of Bay Watch, who said this (though I can not be sure), but another Pamela Anderson, senior vice president of People Management of First Reliance Bank. Our Pamela goes on to talk about how the bank has moved from once-a-year performance appraisals – and this is the crucial point – to make feedback and development an on-going process.

If you have ever participated in a regulated, HR-scheduled, performance review you will know that at best it can do no damage and at worst can be a soul destroying exercise that has most staff and managers ready to walk.

Here’s the challenge. Invite your staff to join you in plotting measurement and feedback mechanisms that you can use all year round so they actually measure performance and encourage permanent high performance. You will need to measure hard data (like sales and customer responses) but you also need to add in staff measures like attendance, attitude and output. More here